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Enquiries before lodging an application
Do you want to know what type of visa to apply for?
See: Visa Wizard
For all enquiries related to lodging visa applications and visa requirements please contact the VFS Global helpline on 022 - 67866006 (national callers) +91-22-67866006 (international callers) or via email: firstname.lastname@example.org
The Australian Immigration Section in New Delhi has an arrangement with VFS Global to receive visa applications at the Australian Visa Application Centre (AVAC). For more details, please see the VFS Global website: http://www.vfs-au-in.com/Contact.aspx
Client Counter Hours at VFS: Monday to Friday 0800 – 1600
Enquiries after you have lodged an application
If you have lodged a visa application with us and you have any queries related to your visa application you may wish to contact the visa office of the Australian High Commission, New Delhi via email. Please ensure that you mention your file reference number or passport number in all correspondence with the visa office.
For queries related to citizenship, email: email@example.com
For queries related to refugee and humanitarian visas, email: India.RefHumVisas@dfat.gov.au
For queries related to eVisa applications: firstname.lastname@example.org
For queries about eVisa password resets and new log in ID: email@example.com
For queries related to all other visas, email: firstname.lastname@example.org
If you have information regarding suspected immigration fraud, please contact the Visa Office in New Delhi or email to us at: email@example.com
Please note that we are unable to accept emails with a total file size larger than 5mb. Under current arrangements, no notification will be generated for emails exceeding 5mb which are not successfully received. If you need to send large emails, please consider sending these as several, smaller documents, and another email informing the relevant area that the emails have been sent.
DIBP Visa Office
In strictly limited circumstances, clients may make an appointment to submit their application at the Australian High Commission. Please contact the Visa Office by one of the below methods to arrange an appointment. Clients who have not made a prior appointment will not be admitted.
• e-mail firstname.lastname@example.org; or
• Telephone +91 11 4122 1000 (Please call between 09:00-12:00; or 14:00 - 17:00 Monday to Friday).
If e-mailing us, you will need to include your name and passport number and the purpose of your appointment.
The Department of Immigration and Border Protection is bound by the Privacy Act 1988 not to disclose any information related to applications to any person other than the applicant, authorised persons or authorised agents. If you are not one of the above mentioned people, we are prohibited from releasing specific information about the application to you. If you wish to be an authorised person, please complete form 956.