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After You Apply

Processing Times

See: Current Average Processing Times

Return of Documents

Where applications are lodged through a visa application centre, original documents will be returned to the applicant by courier. Courier charges are included in the service fee.

Your Personal Information

The Visa Office is bound by strict privacy legislation which protects the confidentiality of the information you provide to us. Additional information about the information we may collect and how your privacy is protected is available from http://www.immi.gov.au/functional/privacy.htm.

Client Service

The DIAC Client Service Charter sets out the standard of service you can expect from us and also advises on how you can help us to serve you better.