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After You Apply
Return of Documents/Passports
Where applications are lodged through a visa application centre, documents and passports will be returned to the applicant by courier. Courier charges are included in the service fee.
Please note that the Visa Office requires a street address in order to return your passport. Passports cannot be returned by speed/registered post or couriered to a Post Office box.
Your Personal Information
The Visa Office is bound by strict privacy legislation which protects the confidentiality of the information you provide to us. Additional information about the information we may collect and how your privacy is protected is available from http://www.immi.gov.au/functional/privacy.htm.
Client Service
The DIAC Client Service Charter sets out the standard of service you can expect from us and also advises on how you can help us to serve you better.